Introduction
Paws And Relax is committed to privacy and security. By using our services, users agree to our Privacy Policy and applies only to direct interactions and the specific third-party platforms listed below.
Information We Collect
- Contact Information: Including Name, email address, phone number and billing address.
- Pet Information: Pet’s name, breed, age, and any relevant medical or behavior notes.
- Appointment Details: Service history, preferences, and special requests.
- Transaction Data: Purchase amounts, date of transaction, and payment details (note you do not store full credit card numbers).
- Online Activity Data: Information collected automatically like IP address, browser type, device information, and pages visited (via cookies and similar technologies).
How We Use Your Information
- Service Delivery: To book, confirm, send reminders for, and manage appointments.
- Payment Processing: To process payments, issue refunds, and maintain financial records.
- Communication: To communicate with clients about their appointments, services, and (if they opt-in) promotional offers.
- Internal Operations: For fraud detection, security, and to analyze and improve service performance and customer experience.
- Legal Compliance: To comply with legal obligations, tax reporting, and respond to lawful requests from public authorities.
How We Share Your Information
- Simplybook.me: We use Simplybook.me to manage our booking schedule and client information. Data shared includes name, contact details, and appointment specifics to facilitate the booking process. You can review the Simplybook.me Privacy Policy for more details.
- Stripe: We use Stripe for securely processing online payments. Transaction data, including payment information and billing details, is shared with Stripe for this purpose. We do not store your full payment card details. You can review the Stripe Privacy Policy for more details.
- Legal Reasons: We may share information when required by law or to protect our rights, your safety, or the safety of others.
- No Sale of Personal Data: We do not sell or rent your personal information to third parties.
Data Security and Retention
Users have rights regarding their personal data (e.g., access, correction, deletion) and how they can exercise them. For EU or California residents, specific rights under GDPR and CCPA may apply, including the right to opt-out of certain data usage.
Your Rights and Choices
You may:
- Request a copy of your data
- Ask us to correct or update your information
- Withdraw consent for marketing or photo use at any time
- Request that we delete your data (unless we are legally required to retain it)
To make a request, please email pawsanrelax@gmail.com
Children’s Privacy
Our services are intended for adult pet guardians. We do not knowingly collect personal information from anyone under the age of 18.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted in our salon and on our website, along with the effective date.
Contact Us
If you have questions or concerns about your privacy, please contact us.